Macau Casa Real Hotel: A “So-So” Hotel

Right after my stay in this hotel, I put a ranting of my bad experience in tripadvisor. But, suddenly, now I understand some of the aspects of what happened… what made me feel bad is that I expected too much for this hotel and it definitely failed my expectations…

As for the objective part (no bias whatsoever):

This hotel has a good location if you wanna visit the places in downtown Macau, such as Fisherman’s wharf or the other major casinos, but this hotel is far from the well-known Venetian and City of Dreams.

The rooms are simple and lighting is poor (the lighting is so deem). Clean Bathrooms and with complete complimentary bathroom stuff (toothpaste, soap, toothbrush).

No noise coming from the outside so you can sleep very well…

In my review below, the italicized sentences/ words are what I added for my current post.

And here starts my ranting:

Summary: Bad experience with the Chinese staff, especially with the front desk staff and the security guard. BAD TREATMENT TO HOTEL GUESTS, room is like of 3 star hotel, no view, so little window. Location is near to some sights but far from the major sights such as Venetian and City of dreams.

EXPERIENCE:
Well, I decided to book my stay (with the help of my travel agent)  because of all of these wonderful reviews from the other tripadvisor members. I decided to get this hotel because of the alleged  nice service, nice and spacious hotel rooms and such— and because of this I got a good impression and great expectation from this hotel however, everything failed.

Before we went to this hotel on December 25, 2010 we came from a 3 day stay in Hong Kong and we are kind of tired and the temperature was beating us to a pulp (we are not used with the temperature of 4 degrees celsius and because of that we haven’t explored the city as soon as we stepped in macau. (Maybe that is one the reason why I got so angry with them… and also we just stayed in L’Hotel Nina in HK so I’m expecting somehow a good room to greet us, anyway, I understand them already… Forgive..Forgive…Forgive)

We stayed in the hotel, and the front desk staff (Chinese) gave us a room in 629 and 534. the other as triple room while the other is with double beds. So, we first went to the other room (534) where my brother and his son (3 years old) and wife will stay; we found that it was quite nice, with a big window and seems to be fully refurbished (though there is nothing to see in the window; there’s no view) so there I was expecting too much that our room will be much better or the same with them.

However…

When I opened the door of 629, it is nothing like the other room downstairs, It is old, with a little window and without a view and the bathroom is eeking dirty and the flush does not work quite well.

So…

I’m disturbed of what I saw therefore I called the front desk staff and asked for change of rooms but I spoke with a Chinese girl employee and she did not grant our request even though I told her that I’m willing to pay for a higher price but she just ignored me coldly and said that we should be contented of what we got (Woahh?! What a thing to say to a paying customer… be contented of what we got???!)  My head seems to be blurry and I’m really angry of what that staff said; (I’ll understand if you just said there is no available rooms! But you said be contented of what you got???! Now, my head is spinning again!)

I had stayed in a 3-star hotel in Macau called the Best western Taipa Hotel and I might say that it’s much better to stay there instead of here since at least the service there is good and is nearer to the main attractions (Venetian and City of dreams),  moreover, they price there is much more cheaper and…Taipa Hotel has big rooms and big windows with a view!

This so-called 4 star hotel room wise— the best western taipa is much better, roomier, cheaper and cleaner than this one

More bad experiences:
After we walked the city the day after we checked-in and we are just waiting for my brother from the comfort room. My mom, who is 58 years old, kind of closed her eyes in one of the couch in the lobby, because she is tired (and the weather seems to be singing a lullaby) but not as enough to be called sleeping, one of the staff (one wearing black and seems to be a security guard) was rudely pointing his index finger to my mother (who is also looking at him, since my father alarmed my mom) and he still continued to go near my mom and he did not say a word but shook his head after seeing that my mom was fully aware of what he is doing.

I asked him what his problem but he did not say a word. I just thought that there should be no sleeping in the lobby. I might say that the policy is okay, but hey, my mom is not really sleeping like a pig in the couch, it seems that she is just tired and unknowingly almost fell asleep of waiting for my brother. Moreover, the action of pointing instead of informing us gently and professionally that there should be no sleeping is such a rude way of stating the policy knowing that we are one paying customer.

The rude way on how they treat their guest is a big no-no! (No sleeping signs in the lobby anyway! if they doesn’t want a guest falling asleep accidentally then they should put a big damn sign of NO SLEEPING! (Okay, Now I understand that Sleeping in the lobby is really a no-no to hotels…. and MAYBE the reason the security guard just pointed his index finger is because MAYBE just MAYBE he doesn’t understand English… okay.. I’ll understand.. I’ll understand.. Forgive.. Forgive…)

The same guy who showed that bad attitude with my mom, also showed a bad thing with my 3 year old nephew. This happened earlier than the incident with my mom but I never put it into heart (but amplified because of the incident which he did to my mom).

My 3 year old nephew, so excited of the next hotel we are staying at was so energetic that he is quite running to me and to my brother, however, that guy stopped my nephew by saying loudly “Hey! Hey! Hey!” then holding him to the arms  and with a louder voice said  “stop running”. Such a rude way of stopping a little boy knowing nothing in such kind of a thing. furthermore, if they don’t want running then put a no-running sign! (Oohhh!!! This is making me crazy! I remembered this again! That guy is really rude, he should be fired! This is not making any good for the hotel… I know that running in the hotel lobby is bad but he is just a kid… he doesn’t know anything about these “rules” Tsk! So Bad!)

The way that the employees of this hotel treats their guests are very RUDE! however, this being compensated with some Filipino staff who were very helpful to us such as Alex and Aileen. They helped us for the places we should go. As well as for the bell boys who always helped us for our luggage (they are very helpful) and I commend that.

This is the only hotel that I experienced such BAD TREATMENT to hotel guests. Alright, this hotel have such good service in terms of some of your employees but some of them TREATS YOUR GUESTS RUDELY! and we experienced such.

LOCATION:

One good thing about this hotel is the location, near the macau ferry terminal (but it won’t help you if you’ll ride the Cotai Strip ferry from Hong Kong since it uses the Taipa ferry terminal; you can use Turbo Jet if you like but make sure that the arrival terminal will be in Macau ferry terminal since it uses both of the terminal/ports.

The hotel is also near to Sands and the Fisherman Wharf, as well as the Grand Prix museum and Wine Museum—It’s just walking distance (Good right?!) However, nothing much to see there—(I realize, how angry I am when I was writing this post..haha). Better to spend your day in Venetian (you will enjoy taking pictures there and it is such a good place to spend your day shopping or taking pictures)– Venetian is far from here, it crosses a long bridge before getting there so taking a cab is expensive (as for filipino standards) take the bus instead if you are on a cheaper budget.

DINING:
the breakfast buffet doesn’t have much to offer. They also served some spoiled food, my father said that one of the sausages he got does not taste the same as the others. And I tasted it and indeed it is spoiled (the smell says everything–Or maybe it just smells that way???)

The staff in the buffet takes time before getting the used plates. Kind of annoying since the plates are crowding the table already– though not a big deal

The taste is not that excellent– just okay– however the carbonara pasta they served had caught our attention since the taste is great but far from excellent (But in fairness to them, the taste is really good! Thumbs up!!)

there are also stores or dining stalls near the area and they offer in good price and they have english menus and the taste was excellent. (we dined near the overpass going to fisherman’s wharf, quite behind the hotel and it was great!)

Okay, so if you wanna stay here then you can… this post is just mainly my experience with them maybe yours will not be like this 🙂

Lessons Learned:

  1.  Don’t be too picky (You might be irritated by the front desk staff)
  2.  Don’t close your eyes in the lounge area
  3. Don’t run in the lobby
  4. If expecting too much.. Stay in a 5 star hotel

To see their rates click here

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